Some attendees of Taylor Swift’s Eras Tour concerts in Vancouver may be eligible for a refund after StubHub Canada reached an agreement with Consumer Protection B.C.
Thousands flocked to Vancouver’s BC Place in early December 2024 for the final shows of Taylor Swift’s tour.
B.C. Attorney General Niki Sharma said the agreement is good news for Swifties who unknowingly bought a ticket that had an obstructed view.
“When you don’t know and you spend a lot of money and show up at a concert, and can’t see anything, then that’s clearly a problem,” said Sharma.
The provincial regulator said Wednesday the agreement, signed on Feb. 23, came after a consumer complaint and an investigation into StubHub’s ticket sales practices.
It requires the company to improve how it discloses ticket information to buyers to align with B.C.’s Ticket Sales Act.
StubHub must also pay $2,500 to the Consumer Advancement Fund and more than $6,000 in inspection costs to Consumer Protection BC.
Concertgoers at the pop star’s Vancouver concerts on Dec. 6, 7 and 8, 2024 may get a refund if they sat in sections 219–236, 336, or 418–437 and their ticket did not disclose an obstructed or limited view.
StubHub is expected to contact eligible purchasers directly by May 1, 2026.
B.C. law requires ticket sellers and platforms to clearly disclose ticket details and the full cost before purchase.
“People buying tickets in BC have the right to clear, accurate information about what they are purchasing and what it will cost before they buy,” says Louise Hartland, director of public relations for Consumer Protection BC, in a statement.
Documents related to the case include allegations that StubHub failed to clearly disclose the face value of the ticket, as well as applicable fees, service charges and taxes, and the terms and conditions.
The documents say the company also failed to provide guarantees for B.C. events when a ticket did not match its description.
They state no finding or decision has been made regarding the allegations and note that StubHub has not accepted them.
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